At Helios Padel, we are committed to providing our valued customers with a convenient and reliable shopping experience. This Shipping Policy outlines our shipping procedures, rates, and delivery expectations.

 

1. Shipping Locations

We offer shipping services to customers within the United Kingdom and, if applicable, internationally. Please note that shipping rates and delivery times may vary for international orders.

 

2. Shipping Methods and Delivery Times

We currently offer the following shipping methods:

• Standard Shipping: Orders shipped via standard shipping typically arrive within 2-5 business days from the date of purchase.

• International Shipping: For customers outside of the United Kingdom, shipping times may vary depending on the destination. Please refer to the checkout page for estimated delivery times.

 

3. Shipping Costs

Shipping costs are calculated based on the destination of your order, as well as your chosen shipping method. You can view the shipping cost during the checkout process before finalizing your purchase. All UK orders will receive free shipping. European and International shipping rates apply. You will see these costs in your purchase breakdown.

 

4. Order Processing

Once you place an order, our team will process it within 2 business days. Orders placed on weekends or holidays will be processed on the next returning business day.

 

5. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

 

6. Shipping Restrictions

We are unable to ship to P.O. boxes or APO/FPO addresses. Please provide a physical street address for shipping.

 

7. Shipping Delays

While we make every effort to meet our delivery commitments, there may be unforeseen circumstances that cause shipping delays. These may include weather-related issues, carrier disruptions, or other unexpected events. In such cases, we will work diligently to get your order to you as soon as possible.

 

8. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. These charges are determined by your country's customs authorities and are not included in our shipping costs.

 

9. Contact Us

If you have any questions or need further information about our shipping policy, please contact our Customer Support Team at info@heliospadel.com